Refund Policy.

Last updated: 2026-05-06

We want you to feel good about what you paid for. If something is wrong, talk to us — most situations resolve in one email. Below is the umbrella policy across uncle-z studio products and services. Specific products may have additional rules; where they conflict, the product's own refund terms govern that product.

Productized services (book.uncle-z.com)

For fixed-scope, fixed-price engagements booked through book.uncle-z.com:

• Before kickoff: 100% refund, no questions, if you cancel before the kickoff call.
• After kickoff, before midpoint: 50% refund. We've already invested time understanding your project.
• After midpoint: no refund — but if the deliverable doesn't meet the spec in the booking email, we revise until it does.

"Midpoint" is documented in the booking confirmation. If you're unsure where you are, ask before initiating a refund request.

SaaS subscriptions

For monthly or annual subscriptions to our SaaS products (POSZ, hrdex, etc.):

• Within 7 days of first payment: full refund on request, regardless of usage. This is the trial-by-fire window.
• Mid-cycle cancellation: we don't pro-rate. Your access continues until the end of the period you've paid for, then stops billing.
• Annual plans: if you cancel an annual plan in months 2-12, we refund the unused months minus a 1-month admin fee, on request.

Developer tools and one-time purchases

For paid downloads or one-time license purchases:

• Within 14 days of purchase: full refund if the product doesn't work as advertised on a supported platform.
• After 14 days: we'll consider edge cases (a regression in a release we shipped, undocumented incompatibility) on a case-by-case basis.

How refunds are processed

Refunds go back to the original payment method via the same PSP that processed the charge:

• Indonesian rails (QRIS, Virtual Account) — typically 3-7 business days back to the source bank account.
• International cards (Paddle, PayPal) — typically 5-10 business days; subject to the issuing bank's clearing window.

We process refunds in full only — partial refunds are not supported by the underlying gateway. If you need a partial adjustment (e.g., for a mid-cycle SaaS cancellation), we issue a credit toward your next renewal instead.

What we don't refund

• Charges older than 60 days for services/SaaS, or older than the product-specific window for one-time purchases.
• Engagements where the deliverable was accepted in writing.
• Third-party fees we passed through (e.g. domain registration we bought on your behalf as part of a service).
• Cases where a chargeback has been initiated with the buyer's bank — those go through the PSP's dispute process, not us.

Disputes

If we can't agree on whether a refund is owed, the dispute is handled under the terms of our Terms of Service. Most things are easier to resolve directly than through formal channels — email first.

Contact

Operator: Zaid Yasyaf trading as uncle-z studio.
Refund requests: hello@uncle-z.com.